Librarians at work : The times they are a-changing

It used to be that measuring library work was largely a matter of counting book loans. The computer age has changed all that so that much of it is invisible. During the week ending the 2nd of March other statistics were kept to gauge the work being done in the provision of library services.

At Granville there were altogether 1164 queries dealt with personally and over the phone. It was shown that 32% of these queries taken were of an Information Technology nature.

Survey Result
Booking Enquiry 88

Directional Equiry 185
DEC Username/Password (IT) 121
Informational Enquiry 235
Overdues/fines/BOD 23
Printing/Photocopying (IT) 116
Reference Enquiry 246
Technical Support (IT) 136
Other 14
Total 1164